Here is my experience attempting to get through. Maybe this might work for someone else. My application stalled so I made multiple attempts to call the CFO. You either wait on hold to have the call dropped, call in normal hours to hear 'our office is currently closed' or 'all our services are available online'. Finally got through to someone by going with 'press X to make a payment' option. Figures since they have staffing to take payment but not to process applications. Person at the other end was exceptional, really lucked out. This made the difference at getting my application through. Hope this helps.