Never buy Mystery Ranch

[Everett]

I have two Mystery Ranch packs and still one Dana Design all three have seen serious use outside of a couple broken buckles they have been bombproof. When I needed a new buckle they gave me 3 for free and I paid the shipping. That was several years ago and companies change.

[barongan]

Thanks for the heads up, very helpfull

[northof49]

Thanks for sharing your experience

[Ourea]

Soooo here is my story. Thought I would share it for anyone in the pack market (wish I new before I bought). Purchased a brand new (2019 version) of mystery ranch metcalf. When it arrived it had 2 broken zippers. Not a cheap pack . So I called the warranty department and they told me there was nothing they could do because I live in Canada. If I sent it to them they would fix it but my cost both ways and duty . That would be 3/4 of the bag price !!!!! Absolutely a joke. I talked to many others in the mystery ranch department and no one could help me. Sooo I got 3 Canadian reps involved. Took me hours and about 2 weeks. They decided to send me a new bag ( thank you reps). but since it was a 2019 version they would have to make me a new hip belt because they were out of stock. When the new bag arrived the hip belt wasn’t measured correctly and was 4 inches shorter then the original size.........they my actually told me there was nothing they could do. Said I shouldn’t buy mystery ranch if I don’t live in the states. They do have a repair facility in Ottawa but shipping isn’t covered Absolutely the worst customer service and quality control. Buy something else !!!! Anything else.

Air Canada has got them beat hands down

[triggerhappy]

I have been very happy with my Mystery Ranch pack.

[Darksith]

do you still have the old bag with broken zippers? I will buy it!

[Weatherby Fan]

Air Canada has got them beat hands down

yup I agree, Air Canada is one of the worst but Airlines in general treat customers like shit.

[Markjames]

do you still have the old bag with broken zippers? I will buy it!

no. I bought a new sight for my bow and used the bag for a target. Hahaha nahhh they made me ship it back. But that also took many arguments before they paid for that. Also don’t get me wrong. The bag itself is awesome (when the zippers zip) Just the company isn’t worth wasting your time with.

[Greenthumbed]

Too bad about your experience. It would be a shame to turn folks away from good products because of one bad experience. I have the NICE frame and two pack (Metcalf and CrewCab) along with several other MR products. I'm a big fan. I'm lucky maybe... I haven't had to contact customer service.

[jac]

I have had nothing but good experiences with MR. In fact I have heard very little if any bad reviews. Sorry they screwed you around. sounds like they made good on it in the end