Re: Stone Glacier
Originally Posted by
twoSevenO
They are still a small company. The bigger you get the less you care. And to be honest, the less you CAN care.
It's just not feasible to be calling people for one on one tech support when you sell 10,000 of something a month.
Stone glacier isn't quite there yet
Two70 - i totally agree, but then again sort of disagree. As small companies become bigger, the temptation to keep staff levels (see profit margin) at bare minimum is IMO the problem. Also as the company becomes bigger (through sales of course) the more products are moved, thus the need for tech support becomes larger. If said outfit does not hire more staff, the current employees burden gets much larger typically equating to staff stress and fatigue levels rising. This in turn accounts for the service typically going downhill especially in the tech support department (too busy packing boxes etc.. or snappy stressed out tech reps who really would rather not talk to you due to the 1000 other things required of them). Just something i have noted throughout my career in trades and at the local Mom and Pops over the years.
What have you found?
Thanks for the report T300.
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