Originally Posted by
decker9
Iv been using Kifaru packs for about 10 years now, and have had great dealings with kifaru, up until now. I don’t mind sharing my experience at all, as it is money out of my pocket, not just bad service. I understand screwups happen, but with a Kifaru rep not only calling me a bullshitter (even tho I have the invoices on hand), but not returning any of my calls or emails afterwards, seems pretty chicken chit on their part.
long story short, i ordered a ball cap and a slick bag, which shipped in 2 shipments. I got smacked with a $130 import on a Kifaru ball cap which shipped first, when I contacted ups, they informed me the charge was for my whole order, so I paid it. 2 weeks later, when my slick ships, I get another import charge of $150, so I contact ups again. They told me I had to pay it as that was the invoice they had, otherwise it would go to collections, so I paid it.
a few phone calls and emails to Kifaru proved pointless, the person I spoke to on the phone all 3 times, didn’t care about my issue, and was to forward it to her boss, which that’s the voicemail I received, basically calling me a bullshitter without proof. I forwarded both invoices to Kifaru, with a follow up email a few days later to see if they received them. I never did hear back from anyone. I’m a proud owner of a $150 Kifaru hat now.