Originally Posted by
J_T
A little FYI. I build these Government online systems. Have done online Gov systems exclusively for 15 years now. Built them in every province of Canada, for mining, oil and gas, wildlife, permitting, environmental management, water licencing. And, we are building them for other countries now.
Our observations, are, while there are always going to be unique situations arise, usually, in a very high percentage of cases (>95%), when a user is unable to make the system work, it is not the system. It is the user. There are a lot of variables (browser being the most common one), but generally the systems are robust enough to manage any amount of concurrent user.
But, as we know, in every case, it is the system that will always take the blame.