Re: Never buy Mystery Ranch
I have three MR bags and love them all.
After 5-6 years of ownership I broke a chest strap and after emailing admitting I broke it of my own fault and that I couldn't find the part on the website at the time, they emailed back the same day said they'd ship me up the item free of charge. Three business days later I had the part plus an email following up to make sure everything worked and fit well.
Sorry to hear about your experience. Every company has a bad day, a bad staffer etc, but in my experience MR deserves my brand loyalty over many other brands.
What goes around, comes around. Think first, and always act with respect.