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Thread: Never buy Mystery Ranch

  1. #1
    Join Date
    Oct 2013
    Posts
    23

    Never buy Mystery Ranch

    Soooo here is my story. Thought I would share it for anyone in the pack market (wish I new before I bought). Purchased a brand new (2019 version) of mystery ranch metcalf. When it arrived it had 2 broken zippers. Not a cheap pack . So I called the warranty department and they told me there was nothing they could do because I live in Canada. If I sent it to them they would fix it but my cost both ways and duty . That would be 3/4 of the bag price !!!!! Absolutely a joke. I talked to many others in the mystery ranch department and no one could help me. Sooo I got 3 Canadian reps involved. Took me hours and about 2 weeks. They decided to send me a new bag ( thank you reps). but since it was a 2019 version they would have to make me a new hip belt because they were out of stock. When the new bag arrived the hip belt wasnít measured correctly and was 4 inches shorter then the original size.........they my actually told me there was nothing they could do. Said I shouldnít buy mystery ranch if I donít live in the states. They do have a repair facility in Ottawa but shipping isnít covered Absolutely the worst customer service and quality control. Buy something else !!!! Anything else.

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  3. #2
    Join Date
    Jun 2017
    Location
    Chilliwack
    Posts
    192

    Re: Never buy Mystery Ranch

    That’s got to be the first bad review I’ve seen on mystery ranch. Sucks that happened to you mate.
    Is the new backpack useable? Or is the hip belt waaaay too short?

  4. #3
    Join Date
    Jul 2009
    Location
    Penticton
    Posts
    1,435

    Re: Never buy Mystery Ranch

    It sounds like a shitty experience, which sucks, but issuing a blanket statement about the company seems a bit much to me.


    I have owned an MR pack for over 10 years and have had zero issues with it. I know a number of fellas(guides included) who do their best to run their packs into the ground and get far more use out of them than the average hunter, again with zero issues.
    WSSBC Monarch Member
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    The mountains are calling and I must go - John Muir

  5. #4
    Join Date
    Jun 2008
    Location
    North OK
    Posts
    1,198

    Re: Never buy Mystery Ranch

    I had a bad experience with badlands warranty, I emailed my frustrations and they made it proper ASAP.


    Sorry to hear of your frustrations with a quality brand

  6. #5
    Join Date
    Oct 2013
    Posts
    23

    Re: Never buy Mystery Ranch

    I had to disassemble the broken bag and use the original hip belt The one they made at the factory specifically for me ( told me it would be completely checked ) was so small it wouldn’t even fit around my wife’s hips. And she’s 115 pounds

  7. #6
    Join Date
    May 2016
    Location
    Prince George BC
    Posts
    22

    Re: Never buy Mystery Ranch

    Never once had an issue with mystery ranch products, great stuff. One bad experience doesn’t mean it’s not a great product. Sorry about your luck. But I’m not sure why you’d order from the states when lots of hunting stores in bc carry mystery ranch.
    Shoot em' Whack em' Stack em'

  8. #7
    Join Date
    Dec 2010
    Posts
    2,925

    Re: Never buy Mystery Ranch

    Mark if it is only belt is too short,,,go for shoerepair shop,,they can make it longer...no big money,,,yes it sucks but better get some use out of it.

  9. #8
    Join Date
    Jan 2005
    Posts
    982

    Re: Never buy Mystery Ranch

    Thanks for the heads up. I will keep it in mind.

  10. #9
    Join Date
    Oct 2013
    Posts
    23

    Re: Never buy Mystery Ranch

    I wish it were that easy. The actually padded part of the hip belt. If it were just the straps I would have done that exactly

  11. #10
    Join Date
    Jul 2009
    Posts
    637

    Re: Never buy Mystery Ranch

    Wow, I love my mystery ranch. The only time I ever spoke to them they sent me what I needed and never cost one penny

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