I just went through the whole rigamarole with Arc’teryx. Five year old jacket that was well cared for. It delaminated around the neck and seam on the hem and cuffs fell apart. They said their ‘lifetime’ expectancy on a $700 jacket was 5-6 years!!! They offered me a 50% discount on a new Jacket. I wouldn’t recommend them based on their false warrantee advertising. I guy I know who was a senior designer for them said they are flooded with warrantee issues and are taking a hard line to avoid the costs.