I picked up a new to me pair of swaro 10x42 els in 2018.
Lense were scratch and scuff free but the eye cups had grit resistance when turning from years of field use.
As deer hunting was winding down I contacted Swarovski to inquire about sending the binos in for a service overhaul.
Someone one returned my email immediately,after a couple of emails back and forth I printed out the labels sent to me packaged up the binos and took them to fed ex for shipping.
The binos were picked up at 2 pm in Kamloops. I received an email the next day at 2 pm that the binos had arrived in Rhode Island. Guess Swarovski doesn't like to loose freight...impressive. This was December 10th during the peak of Christmas mail season.
The email said I should expect a 4 to 6 week time frame before my binos would be looked at.
Next email arrived on boxing day...binos were done and on there way back to me.
They arrived on Dec 31st looking like new with eye cups replaced, new seals throughout. New ocular and objective covers acompanied the binos.
No charge for any work performed or freight cost either way.
Thank you Swarovski I'm becoming a believer in your products and service. RB