Just got my first order, no issues for me... a friend who ordered the same day as me has had a different experience.
My order shipped and he hadn’t heard anything yet. Emailed Dallas at like 10pm pacific, and he replied in 15 minutes. Some back and forth, eventually order confirmation sent but he accidentally ordered the guide vest not jacket. Kuiu USA cancelled order, he had to call USA to find out what was going on, everything was straightened out, new order shipped... was supposed to arrive Tuesday but townhouse number wasn’t on whatever Canada post had (it was on the order confirmation, apparently) so they are sending it back to California. He tried to call and tell Canada post his house number but they said it was too late, once it was in the system that was it. Now he has a friend trying to grab it in a sorting center before it gets state side and this process starts again.
I have had zero issues, and WILL order again. My friend has and is still going through issues and I’m not sure what he will do next time.