Good Afternoon,
This is how the Life Time Warranty of the item is determined.
- By determining what the intended use of the product is . For example; Shoes are purchased to be worn every day or for specific events. An everyday shoe should reasonably hold up to daily activities for 6-12 months with normal wear and tear. Eventually, however, the sole will wear out with use, and the shoe materials may wear thin. Everyday shoes should not be expected to last for 3 years
Normal wear and tear is a result of the passage of time and regular, normal usage of a product. Normal wear and tear is not a result of abuse, mistreatment, or lack of care. Use good judgment and common sense. For example;
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Footwear: |
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If someone wears casual shoes in a feedlot or cement plant every day. That is NOT normal wear. |
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A pair of low top tennis shoes are not designed to keep feet dry when wading in waist deep water - even if they are Gore-Tex. That is NOT normal wear. |
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Clothing: |
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If there are obvious signs of damage. A five inch tear in the side of a jacket. That is NOT normal wear and tear. |
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If there are signs of excessive wear. The cuffs are frayed on an sweatshirt. That is NOT normal wear and tear. |
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If a jacket appears to have been well taken care of, and a seam comes loose, that would be a defect in workmanship. |
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It all depends on common sense, asking the right questions, listening to the customer, and looking for signs of abuse, mistreatment, or lack of care
Any Questions or concerns please feel free to e-mail me back,
Thanks! |