Re: Burris Optics Warranty
I did one a few years back and was all worried about the border and the ITAR regulations, got the scope back in 2 weeks like it had never left. Been a great unit ever since.
Re: Burris Optics Warranty
Quote:
Originally Posted by
Steeleco
I did one a few years back and was all worried about the border and the ITAR regulations, got the scope back in 2 weeks like it had never left. Been a great unit ever since.
Good to hear Steeleco!I'm already impressed with their prompt communications.
Re: Burris Optics Warranty
Had a scope replaced a few years back as it fogged up internally. Think it only took a few weeks turnaround time?
Re: Burris Optics Warranty
Burris is good to deal with, I bought a used scope off CGN and wanted to buy a new MOA turret cap (the used scope came with a custom turret cap already)....they mailed me a basic MOA turret free of charge, and offered to send me a ballistic turret for free if I sent in my data
Haven't had to use their warranty, but only read good things, will be interested to hear how they take care of your scope
Re: Burris Optics Warranty
So far so good. They reply within a day, I think same day as I recall, on any questions or comments I post in the thread for the case file.
Apparently my scope ran out of windage and elevation which resulted in overtravel (I'm not sure what I'm saying here), but anyways they said they reset things so that that scope should operate as new. I did do the 'count the clicks' method turning one way to the other and setting halfway for both, then isolating the scope, then turning the turrets as I looked in the scope before I sent it, and it for sure stopped moving after a few clicks using either turret, even though the turrets still moved.
I was notified last week that it was ready for shipping, the status was 'waiting for tracking'. I checked in again today, and was told that Canadian returns are sent by bulk to Stoeger, so there can be minor delays in shipping, and then of course there is customs.
I sent it with tracking and within a day of receiving it, I had a case number and my case was being processed. Almost exactly a week after shipping from Canada I received an email saying they had fixed the issue, and it would function properly once I receive it.
I'll post what the results are when I receive it.
Just got my rifle bedded, but it's iron sights for now :)
Re: Burris Optics Warranty
Didn't get an email notification from them, but it's been a couple weeks, so I logged in to find they shipped my scope 2 days ago. So they had my scope for exactly 4 weeks since receiving it. They we quick to fix the issue, but the scope sat for 3 weeks in limbo.
Will give final review of the experience once it gets here, whenever that is.
I'd been hearing others getting their Vortex scopes backs within 2 weeks, and was hoping for something close, but we're way past that – we'll see what the final tally on time is when it gets here.
Cheers,
Josh
Re: Burris Optics Warranty
Do not need to ship to US.
https://www.stoegercanada.ca/support/
I shipped broken scope to Stoeger and got back a new one because my model was discontinued
Re: Burris Optics Warranty
Quote:
Originally Posted by
AK-47
That's who I contacted, who in turn linked me to the Burris Repair Portal, which required me to send the scope to USA. Still waiting to receive scope.
Re: Burris Optics Warranty
Still haven't received scope or tracking number from Burris. Sent them an email requesting a tracking number and asked why I didn't receive an email that my scope had shipped, that was almost a week ago with no response.
I'm disappointed. I don't think I'll be buying Burris anything in the future.