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I just called Kifaru with a question I had regarding a tarp I bought.
The phone rang maybe twice, someone that spoke fluent english answered the phone and within 30 seconds my question was answered and I was on my way.
Not too often you get service like that these days.
Excellent company that makes great packs!
My pack has been to hell and back. Consistent heavy loads year after year. I was going over my gear On the weekend and noticed the tiniest rip on my waist belt. After the amount of abuse it’s been thru I can’t really complain, the pack has never let me down and that over time it was just typical wear and tear. I called Kifaru on Monday to order a new waist belt. They asked if I could send a pic of the tear. So I did. No questions asked, they sent me a new belt under warranty, which I was not expecting. Will be here tomorrow. 4 days. Awesome company. Awesome people. Amazing gear. I would never buy any other pack than a Kifaru. There sleeping bag is awesome too.