Re: arcteryx jacket repairs
They tried the same shit with me I raised hell and they eventually gave in. I have now switched to outdoor research they honor there warranty
Re: arcteryx jacket repairs
Quote:
Originally Posted by
Everett
They tried the same shit with me I raised hell and they eventually gave in. I have now switched to outdoor research they honor there warranty
how old was your jacket? My jacket was bought in 2005, but they refuse to acknowledge the fact that its in pristine condition as far as wear-and-tear goes .... which as far as i'm concerned should be the only lifetime measure for a jacket with lifetime warranty.
Re: arcteryx jacket repairs
Arxteryx gave me a new jacket the first time. I have to send the second jacket for repair ... I am curious to see what their response will be this time.
Re: arcteryx jacket repairs
Quote:
Originally Posted by
twoSevenO
how old was your jacket? My jacket was bought in 2005, but they refuse to acknowledge the fact that its in pristine condition as far as wear-and-tear goes .... which as far as i'm concerned should be the only lifetime measure for a jacket with lifetime warranty.
Most recent was a 4 year old pair of ski pants that completely fell apart. They tried the same %50 discount crap so I told them I wanted my pants back so I could post pictures online. They suddenly couldn't find them and magically I got a new pair in the mail.
Re: arcteryx jacket repairs
I'd demand a new pair. I'd personally have no issue eating the loss and having to buy a new product from a different manufacturer if they didn't want to honor their warranty. Having to fight for something to be covered under a lifetime warranty is BS, especially when the product is marketed to be a top shelf, high end garment manufacturer. I can see if you abused the product, but this doesn't appear to be the case.
Thanks for the heads up though.
Re: arcteryx jacket repairs
Quote:
Originally Posted by
Ron.C
I'd demand a new pair. I'd personally have no issue eating the loss and having to buy a new product from a different manufacturer if they didn't want to honor their warranty. Having to fight for something to be covered under a lifetime warranty is BS, especially when the product is marketed to be a top shelf, high end garment manufacturer. I can see if you abused the product, but this doesn't appear to be the case.
Thanks for the heads up though.
I'm with you. No way would I buy a new piece at 50%. My wife recently had her 10 yr old marmont shell delaminate. They didnt hesitate replacing it.
Re: arcteryx jacket repairs
Quote:
Originally Posted by
Everett
Most recent was a 4 year old pair of ski pants that completely fell apart. They tried the same %50 discount crap so I told them I wanted my pants back so I could post pictures online. They suddenly couldn't find them and magically I got a new pair in the mail.
I emailed a couple hours ago wanting it back. I didnt think to mention blasting them on Instagram for it though ... I totally will.
I still believe they make some fantastic gear, but if you're gonna claim lifetime warranty and then refuse to repair an obviously not abused garment, then FU and your warranty.