I ordered a tent from Seek Outdoors, it was great having someone willing to actually talk to you on the phone and answer questions. It seemed like a luxury to get an order confirmation email as well!
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I ordered a tent from Seek Outdoors, it was great having someone willing to actually talk to you on the phone and answer questions. It seemed like a luxury to get an order confirmation email as well!
Here’s an example of over and above customer service. I contacted mr for a new waist buckle for my Marshall that i purchased second hand. In my email I had full intentions of paying for a buckle and shipping, but they shipped me out two new buckles and some stickers free of charge. The guy on the other end of the email also asked how I was liking my other mystery ranch products and I gave him a. Couple of ideas on some upgrades for their camera dslr chest rig which I just purchased. He seemed happy to take the constructive criticism.
Too notch company to deal with.
https://i.imgur.com/guGLJZ6.jpg
Is luxe out of business? It sure looks like it.
I blew mine up with tannerite last week
Ha! I had a similar experience with MR last year, they expidited shipping for a replacement buckle that i lost the tensioner for. No cost to me and made it to me for my trip.
I ordered a tent and never received it. I waited weeks then started emailing them. I never got a reply.
I had my credit card company remove the charge after showing them countless posts online of how they are a scam.